Shipping FAQ

Shipping FAQ Map

SHIPPING INFORMATION

Our current order processing time is approximately 1-3 business days for in-stock merchandise.

Our online store will provide all delivery options with exact pricing for the zip code you want your package to be sent to during checkout. 

During this processing time, your online order is transmitted to our fulfillment center and processed for shipment as quickly as possible.  Business days are defined as Monday through Friday and exclude US Holidays. Orders placed Monday-Wednesday will ship either the same day if received prior to our cut off time or the next business day. Orders placed Thursday-Sunday will be shipped on Monday of the following week unless you select one of our Next Day Air options, if available in your area. 

  • UPS Ground: 1-2 business days 
  • UPS Next Day Air Saver
  • UPS Next Day Air

All packages are shipped via UPS and therefore we cannot ship to P.O. Box addresses.

We want to ensure that your order is shipped to you as quickly as possible.  If you would like to check the status of your order, please see the tracking confirmation code that was sent to your email address.

We do not currently offer shipping outside the continental United States.

Our waffles are perishable and are required to be shipped frozen with dry ice in an insulated cooler. UPS is our primary partner for shipping. Ground shipping is available for much of the Midwest, South, and East Coast for Wed-Friday cost-saving delivery. We also offer Next Day Air-Saver and Next Day Air shipping options to meet your needs for priority deliveries. UPS Air is available for Saturday delivery in urban areas.  Please contact us if you would like to inquire about Saturday delivery for a UPS Air package.  

 

We ask that you open the order immediately upon receipt and place in the freezer. Failure to follow these guidelines can lead to product spoilage, which Lopaus Point cannot assume responsibility. All products delivered in a timely manner will be assumed delivered fresh and of acceptable quality. Please contact us within 3 business days of your delivery to advise of any issues or concerns.

 

If you use UPS My Choice and change the delivery address after your package has been shipped/while it is in transit, we are not responsible for any thawing/spoilage that may be caused by amended delivery times.